Privacy Policy

This Privacy Policy explains how Mehwer Group collects, uses, stores, and protects your information when you visit our website or communicate with us for product inquiries, bulk orders, private label requests, or any other service. We value your privacy and are committed to handling your information responsibly and transparently.

1. Information We Collect

When you contact Mehwer Group through our forms, email, WhatsApp, or social platforms, we may collect information such as your name, email address, phone number, company name, and the details of your inquiry. If you request quotations or proceed with an order, we may also collect billing details, shipping addresses, and communication history. This information helps us provide accurate pricing, process orders, and respond efficiently to your needs.

We may also gather basic technical data, such as your IP address, browser type, or the pages you visit on our website. This information does not identify you personally and is used only to improve user experience, site performance, and security.

2. How We Use Your Information

The information you provide is used primarily to respond to inquiries, prepare quotations, confirm orders, and deliver products or services you request. It allows us to maintain proper communication with buyers, distributors, and partners. We may also use the information to improve our website, update our records, or ensure the accuracy of our product and shipping processes.

From time to time, we may send updates about new products, packaging options, certifications, or policy changes. These communications are occasional and only sent to individuals who have reached out to us or shown interest in our products. You may request to stop receiving such messages at any time.

3. Sharing and Disclosure

Mehwer Group does not sell, trade, or rent customer information to third parties. Your information may be shared only with trusted service providers involved in delivering your order, such as shipping agencies, courier companies, or banks processing payments. These partners receive only the information necessary for their role and are expected to maintain confidentiality.

For international shipments, certain details may be required by customs authorities as part of mandatory export documentation. We provide such information only when legally necessary and always aim to protect your privacy throughout the process.

4. Data Security

We take the protection of your information seriously. Appropriate security measures are used to safeguard your data from unauthorized access, loss, misuse, or alteration. While no online platform can guarantee absolute security, we continuously monitor and update our systems to ensure that your information remains safe. Access to customer information within Mehwer Group is restricted to authorized personnel who handle communication, orders, and logistics.

5. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience. Cookies help us understand how visitors interact with our pages and allow us to improve layout, speed, and navigation. These cookies do not store personal details unless you choose to share them voluntarily through a form. You can disable cookies through your browser settings, although doing so may affect some website features.

6. Links to Other Websites

Mehwer Group’s website may include links to external sites for additional information, certifications, or resources. These websites operate independently, and we are not responsible for their content or privacy practices. We encourage you to review their policies before sharing any personal information.

7. Retention of Information

We retain customer and order-related information only for as long as it is necessary to fulfill the purpose for which it was collected. This includes maintaining transaction records, export documents, communication logs, and compliance-related data. Once no longer required, the information is securely deleted or archived according to applicable regulations.

8. Your Rights

You may request details about the information we hold about you, ask for corrections, or request that your data be removed from our records. We will respond to such requests within a reasonable timeframe unless the information is required for legal, regulatory, or transactional purposes. If you have subscribed to any updates or newsletters, you may opt out at any time.

9. Updates to This Policy

Mehwer Group may revise this Privacy Policy periodically to reflect changes in our processes, legal requirements, or website features. Updated versions will be posted on this page, and continued use of the website will indicate your acceptance of the revised terms.